Overview and Perishable Food Policy To protect safety, health, and product quality, all sales are final for candy and snack products delivered as ordered. Because these items are perishable foods, we cannot accept returns, exchanges, or physical mail-backs for opened, partially consumed, or correctly delivered products.
Damaged, Defective, or Expired Items We take great care in packaging your treats to arrive fresh and intact. If your order arrives damaged, defective, or past its expiration date, we are happy to make it right:
Reporting Window: Please contact our support team within 7 days of delivery by email at info@garciacandies.com or by phone at (626) 893-2728, Monday through Friday, 8:00 a.m. to 4:00 p.m. PST.
How to Request Help: Include your order number, a brief description of the issue, and clear photos of the damaged item, batch code, or expiration date.
Resolutions: Verified claims will receive a full refund to the original payment method or a replacement shipment sent at no extra cost.
Shipping & Environmental Conditions
Warm Weather & Heat: During warmer months, chocolates or soft candies may soften or melt during transit. Please track your package closely using your shipping confirmation link to bring items indoors promptly upon arrival.
Incorrect Delivery Details: We are unable to provide refunds or replacements for packages delivered late or lost due to incorrect or incomplete shipping addresses provided at checkout.
FinalSale: Once your order leaves our facility, the shipping carrier is responsible for transit and delivery. If your shipment is lost, delayed, or misdelivered, please contact the carrier directly with your tracking number to open a claim or request delivery assistance.
